Shipping information

Are the products protected in their packaging?

Olive Spa checks, places and seals the products in special, protective packaging in order to ensure that they will reach their destination in excellent condition.

Can I have my order prepared in gift packaging?

Of course! All you need to do is write it down on the comments field while placing your order. You can also send us a message if you wish to include a greeting card in your order.

How quickly will my order be shipped?

All orders placed until 17:00 and delivered via TNT courier are shipped either on the same day or on the next business day.

All orders placed until 17:00 and delivered via the Hellenic Post (ELTA) are usually shipped on the next business day. On rare occasions the shipment may take 2 business days.

What shipping methods do you use?

European Union– Outside Greece

Orders destined for European Union countries are shipped daily via TNT Courier. As soon as the courier company receives your order we will send you an e-mail with the relevant details, the tracking number and the link in order to track the delivery status of your order.

Greece, the remaining Europe and other countries

Orders destined for Greece, the non E.U. countries and the rest of the world are shipped daily, as registered mail, via the Hellenic Post (ELTA). As soon as your order is delivered to the Hellenic Post, we will send an e-mail with the relevant details, the tracking number and the link in order to track the delivery status of your order.

Do you offer free shipping?

Sure! For every order within Europethat exceeds 90,00€ there will be no shipping fees.

How can I learn the shipping cost of my order?

The shipping cost is calculated immediately and automatically when you go to your shopping cart and in the field "Estimate Shipping & Relevant Taxes" you enter the respective country and state.

Which are the shipping / delivery times?

Orders within the European Union served via TNT courier have average delivery time 2-3 business days.

Orders served via the Hellenic Post have average delivery time 6-7 days. In any case, you can track the delivery status of your order via the tracking number that will be sent to you.

In which countries of the world do you ship your products?

In every corner of the world! If, for any reason, your country or state is not displayed in the delivery address field, contact us to fix the problem and prepare your order.

Can you make an exception and deliver the products in a different method that will be preferable to me?

Sure! If you wish to have your order delivered in a different method than the ones provided via the website you will have to contact us and provided your request is approved, you will be charged with the respective cost.

Can the delivery address and the billing address be different?

Yes! If you wish the delivery to be made to a different address all you have to do is add the new address by clicking on "I want to use a new address".

I am not sure which countries are included in Europe and in the European Union. Can you help me?

Sure!

The European Union member countries are:

Austria, Belgium, Bulgaria, France, Germany, Denmark, Greece, Estonia, Ireland, Spain, Italy, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Great Britain (currently), Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, the Czech Republic and Finland.

The remaining European countries (other countries, the Balkans, provinces etc.) are:

San Marino, Azerbaijan, Albania, Andorra, Armenia, Vatican City, Bosnia and Herzegovina, Georgia, Gibraltar, Switzerland, Iceland, Kosovo, Belarus, Liechtenstein, Montenegro, Moldova, Monaco, Norway, Ukraine, FYROM, Russia, Serbia and Turkey.

Any country not stated above is considered as rest of the world.

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